OU Health MyChart FAQs

Family Access

Can I view a family member’s health record in MyChart?

Yes. This is called “proxy” access and allows another person (eg. parent or caregiver) to login to their personal MyChart account, then connect to information about their family member who is an OU Health patient. To request this access, follow one of the below steps. Patients can take away or change this access at any time.

1. Select the Request Access button on our MyChart homepage. Fill out all information and submit. The Health Information Management team will look at it before approval.
2. If the family member already has a MyChart account, they can login to their account and send proxy invites to the family members they wish to have access. After signing into MyChart, they will need to go to “Sharing Hub” from the Menu, then select “Manage Friends and Family Access”.

If your child is an OU Health patient, but you are not, ask about proxy access at your next visit to utilize MyChart or follow option #1.

Can I ask questions for a family member from my MyChart account?

To ask questions regarding a family member, you must be granted proxy access. Once given this access, login and connect to your family member’s account to send questions to your family member’s care team.

If you do not have proxy access, you are not able to send messages regarding family members since these questions would be connected to your medical record.

Can my spouse and I share one MyChart account?

Each person must have their own MyChart account, which requires individual email addresses. You may share your MyChart record with loved ones by granting them proxy access.

What happens if my loved one is deceased or I receive an alert and my family member is deceased?

To tell OU Health of the passing of your loved one, contact the Health Information Management Department at (572) 244-0058. If you have proxy access for your loved one, you will continue to be able to view health information up to 30 days from the date of their death.

Video Visits

Do I need to use a specific internet browser for video visits?

If you are on your laptop or computer, please use either Google Chrome, Safari, Firefox or Microsoft Edge when starting a video visit. If you are on the MyChart app, it will launch right from the app.

How do I get to my video visit?

• You will get a text and email when the visit is scheduled and again on the morning of your appointment asking you to do the e-check-in process
• 15 minutes before the visit, you will get a text and email with the link to the video visit.
• You can either use those links to jump directly into the video visit OR you can login to MyChart and join that way as well.

I’m having issues connecting to my video visit, what should I do?

Please call our MyChart Support Line at (572) 206-2579.

Text Messages

Effective communication is a cornerstone of quality healthcare, and at OU Health, we offer a new patient text message platform, designed to keep you informed and engaged in your healthcare journey. Whether it’s appointment reminders, billing information, or updates during surgical procedures, our communication platform provides timely, relevant, and personalized information directly to your phone. By opting in to SMS notifications, you can enjoy peace of mind knowing you are always connected to your healthcare team.

How to Opt-In

Simply text “Join” to 56386 to get started. You can set communication preferences via OU Health MyChart, our patient portal tool.

Please be aware that this is a shared program, available to all patients of Dean McGee Eye Institute (DMEI), OU Health and OU Health Physicians Tulsa. If you have additional questions about text messages, please call your clinic and a team member will be more than happy to assist!

For help with our SMS platform, contact our MyChart Support Line at (572) 206-2579

Online Billing

Can I pay my bill using OU Health MyChart?

Yes, you can. If you have an OU Health MyChart account, you will be able to pay your bill online. MyChart has multiple payment options, including payment plans and visit auto pay.

If you do not have a MyChart account, you can pay as a guest. Go to Pay as Guest on the MyChart homepage. Enter the billing account number from the statement and account holder’s last name. OU Health customer service is also available at (572) 206-2579 to provide assistance with making payments.

Can I pay a bill for another patient using MyChart?

To pay a bill for another patient in MyChart, you must have been listed as the patient’s guarantor (responsible party) on the date of the visit. If this did not happen, you can Pay as Guest on the MyChart homepage to pay on an account.

Who do I contact if I have a question about my bill?

If you have billing-related questions, please call the phone number on your billing statement. You may also send billing questions via the message feature within MyChart.

General Questions

What is OU Health MyChart?

OU Health MyChart is a free patient portal that offers secure online access to safely manage and receive information about your health. With MyChart, you can:

• Schedule, change, and cancel medical appointments.
• View your health information including medications and past visit summaries.
• View test results.
• Ask for prescription refills.
• Access trusted health information resources.
• Securely message your care team.
• Medical records requests.
• Review and pay bill online.
• Access telehealth visits including video visits and e-visits.
• Complete pre-visit check-in.

Who do I contact if I have further questions?

You can call our OU Health MyChart Support Line at (572) 206-2579.

What could cause me to lose access to MyChart?

If you had proxy access to your child’s account and your child turned 18, your proxy access will have ended. You can regain this access if your child logs into their MyChart account and sends a proxy invite.

Access may also end in the event of inappropriate messaging, pictures or behavior with providers, or attempting to get inappropriate access of secure information, etc.

How is OU Health MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.

What is your Privacy Policy?

MyChart is fully compliant with federal and state laws related to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart. Please review the OU Health Privacy Policy.

What are the benefits of text messages from OU Health?

• Improved Appointment Reminders: Never miss an appointment again with timely reminders sent straight to your phone. Text messages help you stay on top of your healthcare schedule, making it easier to manage your time and commitments.

• Billing Information: Managing your healthcare expenses has never been easier. Receive billing information directly to your phone, allowing you to stay on top of payments and avoid any surprises.

• Clinic Closures and Fast Pass Notifications: Stay informed about clinic closures and receive fast pass notifications, ensuring you're always aware of any changes that might affect your appointments or visits.

• Prescription Reminders: Text messages ensure you never miss a dose of your medication with timely prescription reminders. This feature is especially helpful for managing chronic conditions and maintaining your health.

• Surgical Waiting Reminders: Gain peace of mind with updates during surgical procedures. Text messages keep you informed about your loved one's progress, reducing anxiety and keeping you connected.

Enhanced Patient Experience

• Personalized Messages: OU Health will tailor messages to meet your individual needs and preferences, ensuring you receive the information that's most relevant to you.

• Timely Information: In healthcare, timing is everything. Text messages ensure you receive important information promptly, helping you make informed decisions about your health.

• Patient Control: You have control over your communication preferences. Customize the types of messages you receive and ensure you're only getting the information you want.

• Ease of Use: Opting in to SMS notifications is simple and straightforward. With just a few clicks, you can start receiving important updates and reminders directly to your phone.

• Stay Informed: By opting in to SMS notifications, you stay informed about your healthcare and receive important updates that can help you manage your health more effectively.

• Improved Health Outcomes: Staying informed and engaged in your healthcare can lead to better health outcomes. Text messages help you stay on top of your health, ensuring you receive the care you need when you need it.