OU Health Patients & Families
Whenever you need top-quality healthcare in Oklahoma, rely on the experienced,
compassionate experts at OU Health in Oklahoma City, Edmond, Tulsa and
communities near you.
And if you find yourself in one of our hospitals or if you visit loved
ones staying with us, you can trust that your safety, comfort and convenience
take priority – easing your stress so you or your loved one can
heal as quickly as possible.
Visiting Information for University of Oklahoma Medical Center
Daily 9 a.m. to 9:30 p.m. for unrestricted areas of University of Oklahoma Medical Center hospital;
some limitations during COVID-19 pandemic and at other times or for special
hospital units.
Valet Parking
Free valet service during regular business hours at the main entrances of University of Oklahoma Medical Center, The Children’s
Hospital, OU Health Stephenson Cancer Center and the OU Health Physicians Building.
Free Wi-Fi
Take advantage of
free Wi-Fi throughout our facilities; network name: OU GUEST
Pharmacy Services
Choose a pharmacy to fill your doctor’s prescriptions:
Dining at OU Health in Oklahoma City
When you visit the Oklahoma Health Center near downtown Oklahoma City,
you can select from several dining options, including:
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Healthy Hearth – Located in Stephenson Cancer Center; Provides nutritional, wholesome
options; dining room and to-go service; hot entrées, salads, soups,
sandwiches, burgers, pizza, desserts, breakfast, Starbucks coffee and
other beverages;
Healthy Hearth Food MENU (pdf) |
Healthy Hearth Drink MENU (pdf)
HOURS: 7:30 a.m. to 5 p.m. Monday – Friday
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Kamp’s 1910 – Located in The Children’s Hospital Atrium; serves sandwiches,
soups, salads, handmade bakery specialties, breakfast, children’s
menu, specialty coffees and lattes, smoothies;
Kamp’s Children’s Hospital Café MENU
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Sooner Café – Located on the ground floor of University of Oklahoma Medical
Center; large dining room, to-go service, inpatient dining service; serves
hot entrées, deli, grill, salad bar, desserts, fresh-baked pastries,
assorted treats; wide variety of beverages, Starbucks coffee, iced tea
HOURS: 6 a.m. to 11:59 p.m. Mon – Fri; 6:30 a.m. to 10 p.m. Sat – Sun
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The Children’s Hospital Cafeteria – Located in The Children’s Hospital; large dining room or
to-go service; serves hot entrées, deli, grill, salad bar, innovation
station where skilled chefs prepare specialty items by request, express
items such as pizza by the slice, Starbucks coffee, iced tea; sandwiches
on-the-go by Subway
HOURS: 6 a.m. to 11:59 p.m. Mon – Fri; 6:30 a.m. to 10 p.m. Sat – Sun
Resources for Patients & Families
Get fast access to a variety of OU Health resources and services in the
Oklahoma City metro, Edmond and Tulsa that help you connect with your
hospitalized loved ones, resolve problems and answer your healthcare questions.
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Patient Portals – Choose the clinic providers patient portal, the hospital-based
services patient portal or Tulsa services patient portal or create your
MyOUMedicine online account or your OU Physicians Tulsa online account
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Request Medical Records – Ask for a copy of your health information through one of the online
patient portals
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Pay My Bill – Pay your OU Health bills and learn more about options for online
bill pay for Oklahoma City metro facilities or OU Health Physicians Tulsa
facilities
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Insurance – Call OU Health facilities and your OU Health Physicians clinics
about accepting your insurance plan or policy
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Financial Assistance Programs – See how to qualify for assistance when receiving emergency or
other medically necessary care from OU Health hospitals
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eHealth Library – Use this online resource to explore health topics affecting you
and your loved ones
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Send a Greeting – Send your hospitalized loved one a thoughtful e-card
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Baby Photos – Get professional help to safely capture and share your newborn’s arrival
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Pet Therapy – Connect with specially trained service animals to relieve stress,
promote healing and improve quality of life when facing serious medical
conditions
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Patient Rights and Responsibilities – Review expectations for patients and families during your hospital
stay and how you can find resolution for your concerns
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Healthcare Equality – Work with the Health Equality Coordinator to help support people
in the LGBTQ community and their loved ones
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Notice of Privacy Practices – View how the clinical partners within OU Health protect the privacy
of health information for you and your loved ones
Oklahoma Children's Hospital at OU Health Patients & Families
When your child becomes a patient at Oklahoma Children's Hospital at OU
Health, you and your family gain access to a wide range of top-quality
services and support resources designed to make
your experience as stress-free and convenient as possible. Your comfort
and safety
always take top priority at The Children’s Hospital. Learn more in
Oklahoma Children's Hospital at OU Health.
OU Health Edmond Medical Center Patients & Families
While at OU Health Edmond Medical Center, you benefit from the comfort,
compassion and convenience you’ll find here – just when you
need it most. You and your loved ones will enjoy private rooms and generous
visiting hours that support your healing.
Visiting Hours
Check in at the nurses’ station on each unit. There are
limitations during COVID-19 pandemic to please keep in mind.
Visit your loved ones throughout the day in most patient care units. The
Visitor’s Entrance closes at 9 p.m. daily. Visitors remaining after
9 p.m. must enter and exit through the main hospital admissions entrance
on Bryant Avenue.
Autumn Life Center Visiting Hours
3 p.m. to 5 p.m. Monday – Friday
2 p.m. to 4 p.m. weekends and holidays
For safety, children ages 14 and under are not allowed on the Autumn Life
Center unit.
Amenities at OU Health Edmond Medical Center
During your stay or visit, you and your guests can take advantage of amenities such as:
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ATM – In Main Hospital ER/Admitting Lobby, off Bryant Street; serviced
by Citizens Bank of Edmond
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At Your Request Room Service – On-demand room service from our excellent hospital cafeteria;
choose your meal from customized menus for delivery to your room at any
time; also available at a nominal fee for visitors to patient rooms
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Business Center – In Visitor’s Entrance Lobby – south hospital entrance
off 2nd Street; access to internet, fax, printer
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Gift Shop – Inside main hospital entrance; Monday – Friday 9 a.m. to
5 p.m.; wide variety of supplies from personal essentials and snacks to
gifts for people of all ages; managed by hospital volunteers; all proceeds
benefit OU Medical Center Edmond Auxiliary scholarship funds to support
local nursing students and other worthwhile causes
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Support Groups and Health Education – Classes and groups held on a regular basis with a variety of topics;
for information, check our calendar or call
405-844-5700
Patient Rights @ OU Health
You have the right to present complaints regarding any area of your hospital
stay or care. You can make these complaints, including reporting to regulatory
agencies, without fear of retribution or concern that your care will be
compromised. We will assist you in resolving any conflicts. We will assist
you with filing a complaint with a regulatory agency. To file a complaint,
please contact that department’s director.
If you would like to bypass the hospital’s complaint system, you
can contact:
Oklahoma State Dept. of Health, Protective Health Services, 1000 NE 10th
St., Oklahoma City, OK 73104; phone
405-271-6576
OR
The
Joint Commission by using the “Report a Patient Safety Event” link in the “Action
Center” on the home page of the website; by fax to 630-792-5636;
by mail to Office of Quality and Patient Safety, The Joint Commission,
One Renaissance Boulevard, Oakbrook Terrace, IL 60181.
Online Bill Pay
You may receive several bills for different treatments provided by OU Health
entities, including University of Oklahoma Medical Center, OU Medical
Center Reference Lab, The Children’s Hospital, OU Health Edmond
Medical Center, Breast Health Network, Harold Hamm Diabetes Center, OU
Health Physicians in Oklahoma City and Tulsa.
Pay my bill online