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Billing - OU Health Physicians OKC

If your question was not featured below, please contact your local location for more information.

Billing Information

How do I make a payment?

The main office is located at:
O’Donoghue Research Building
1122 NE 13th Street, Room 200
Oklahoma City, OK 73117-1039

We also have representatives in the OU Health Physicians Building for your convenience. If you'd like to speak with one of these representatives, ask a staff member at that location to direct you.
We accept major credit cards, travelers checks, money orders, personal checks and cash. If you cannot pay your balance in full, contact us to make payment arrangements.

Our phone numbers are: 405-271-1500 or toll free 866-241-9546.

Pay online:

You can make an online payment via our online bill pay link at http://www.myoumedicine.com.
Payments can be mailed to:
OU Health Physicians
PO Box 269026
Oklahoma City, OK 73126-9026

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What is my balance?

Refer to page one of your most current billing statement or call OU Health Physicians Patient Accounts at 405-271-1500.
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I have insurance. Why am I getting a bill?

Many insurance plans include co-payments, co-insurance and deductibles that are the patient’s responsibility to pay. Once your insurance has processed a claim, you will be billed for any deductible/co-insurance amounts according to the Explanation of Benefits received from your insurance company. If you have questions regarding how your insurance company processed a claim, please contact your insurance carrier directly. If you have questions concerning your account balance after your insurance has considered your claim, please contact OU Health Physicians Patient Accounts at 405-271-1500.
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Has my insurance been filed?

Please refer to the detailed billing portion of your most current statement. You will find each date of service and charge itemized along with a notation that insurance has been filed. If you have a question regarding how your insurance is being processed, or to update your insurance information, please call OU Health Physicians Patient Accounts at 405-271-1500.
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Is my insurance information correct?

To review the insurance information we currently have on file for you, please check page two of your statement. For questions regarding your insurance information, or to update your information, call OU Health Physicians Patient Accounts at 405-271-1500. To ensure correct billing, always present your insurance card at the time services are rendered.
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Will my insurance cover certain procedures/services?

Contact your insurance company or refer to your plan manual for details on covered services.
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How can I pay my bill?

Mail the payment stub located on the bottom of page one of your statement along with your personal check, money order or credit card information in the pre-addressed envelope provided in your statement. You can also call an OU Health Physicians Patient Accounts Representative at 405-271-1500 to make a credit card payment over the phone.
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Can I make payment arrangements on my account?

Yes. Our Patient Accounts Representatives are ready to assist you in setting up a Budget Plan payment arrangement, Credit Card Budget Plan payment arrangement or reviewing your account for possible assistance through our Reduced Liability Program. Our representatives have many solutions to help with your account. Please call 405-271-1500 to speak to an OU Health Physicians Patient Accounts Representative to make payment arrangements on your account.
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I have a compliment or complaint about my patient care experience at OU Health Physicians, who can I talk to?

Please call an OU Physicians Patient Safety and Risk Management representative at 405-271-1800 and ask to speak with a supervisor. We will be pleased to assist you in any way we can to resolve your concern. We appreciate your comments and feedback so we can continue to improve our service to you.
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I have a bill from University of Oklahoma Medical Center (OU Medical Center) or Oklahoma Children's Hospital (The Children's Hospital). Can I pay this with my OU Health Physicians bill?

Hospital bills for the facility/hospital services must be paid to the hospitals; OU Health Physicians bills are for the doctors. For assistance with a hospital bill, call 405-271-4225 or visit the hospital billing page.
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Can other people get my account information or information about my diagnosis and services I have received?

Due to the federal privacy standards (referred to as HIPAA) we only release information to the patient or the guarantor listed on the account. Representatives will ask questions of each caller to ensure they are disclosing information to the appropriate person. Any information requested by a third party (such as for medical records) must be accompanied by a recent, HIPAA compliant release form signed and dated by the patient or patient’s legal representative.
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