(405) 271-4700
405-271-4700

OU Health Patients & Families

Whenever you need top-quality healthcare in Oklahoma, rely on the experienced, compassionate experts at OU Health in Oklahoma City, Edmond, Tulsa and communities near you. If you find yourself in one of our hospitals or if you visit loved ones staying with us, you can trust that your safety, comfort and convenience take priority – easing your stress so you or your loved one can heal as quickly as possible.

OU Health Physicians

When you choose OU Health for your care, you have access to the state's largest and most comprehensive physician practice in the state. Practice locations range from the Oklahoma Health Center in downtown Oklahoma City to clinics in the Oklahoma City area, Edmond and Midwest City and Tulsa. Most providers also serve as faculty of the OU College of Medicine, training the next generation of physicians. Learn more about OU Health Physicians.

Visiting Information for OU Health University of Oklahoma Medical Center

Daily 9 a.m. to 9:30 p.m. for unrestricted areas of University of Oklahoma Medical Center hospital; some limitations may be in place for special hospital units.

Valet Parking

Free valet service during regular business hours at the main entrances of University of Oklahoma Medical Center, Oklahoma Children's Hospital OU Health, OU Health Stephenson Cancer Center and the OU Health Physicians Building.

Maps

Looking for walking directions on campus or directions to a clinic or hospital? Visit the Oklahoma Health Center maps website.

Free Wi-Fi

Take advantage of free Wi-Fi throughout our facilities; network name: OU GUEST

Dining at OU Health in Oklahoma City

When you visit the Oklahoma Health Center near downtown Oklahoma City, you can select from several dining options, including:

  • Healthy Hearth – Located in Stephenson Cancer Center; Provides nutritional, wholesome options; dining room and to-go service; hot entrées, salads, soups, sandwiches, burgers, pizza, desserts, breakfast, Starbucks coffee and other beverages; Healthy Hearth Food MENU (pdf) | Healthy Hearth Drink MENU (pdf)
    HOURS: 7:30 a.m. to 5 p.m. Monday – Friday
  • Dunkin' Donuts – Located at Oklahoma Children's Hospital OU Health on the 3rd floor Atrium.
  • Sooner Café – Located on the ground floor of University of Oklahoma Medical Center; large dining room, to-go service, inpatient dining service; serves hot entrées, deli, grill, salad bar, desserts, fresh-baked pastries, assorted treats; wide variety of beverages, Starbucks coffee, iced tea
    HOURS: 6 a.m. to 11:59 p.m. Mon – Fri; 6:30 a.m. to 10 p.m. Sat – Sun
  • Starbucks – Located at OU Health University of Oklahoma Medical Center in the main lobby of the North Tower, you can get your favorite Starbucks drinks and food Monday-Friday 6:30 a.m. – 7 p.m. Starting Saturday, April 29, the Starbucks will also be open Saturdays and Sundays from 7 a.m. – 1 p.m.
  • Oklahoma Children’s Hospital Cafeteria – Located in Oklahoma Children’s Hospital; large dining room or to-go service; serves hot entrées, deli, grill, salad bar, innovation station where skilled chefs prepare specialty items by request, express items such as pizza by the slice, Starbucks coffee, iced tea; sandwiches on-the-go by Subway
    HOURS: 6 a.m. to 11:59 p.m. Mon – Fri; 6:30 a.m. to 10 p.m. Sat – Sun
  • Beaker's Cafe and Food Court – OU Health Sciences Center Student Union at 1106 N Stonewall Ave., the cafe is open Mon-Fri, 7 a.m.m - 3 p.m. the food court is open Mon - Fri 10:30 a.m. - 3 p.m.
  • Health Nut Cafe – Inside the University Health Club/ OU Health Harold Hamm Diabetes Center with breakfast, wraps, salads, sandwiches, smoothies and more. HOURS: Mon-Fri 7 a.m. - 3 p.m.

Gift Shops

Glass Door Gift Shop - University of Oklahoma Medical Center

Located on the first floor of the hospital. In addition to gifts, sodas, comfort items and more, families can order flowers and gifts for patients and have them delivered.
Current Hours of Operation: Monday and Wednesday – 9 a.m.- 8 p.m.; Tuesday, Thursday, Friday – 9 a.m.- 5 p.m.; Closed Saturday and Sunday. Call (405) 271-4439.

Red Shelf Gift Shop - Oklahoma Children's Hospital

Located in the Children's Atrium, the gift shop has children's gifts, comfort items, candy, sodas, cards and more. Gifts can be ordered over the phone and delivered to patient rooms, along with flowers and balloons.
Current Hours of Operation: Monday - Friday, 9 a.m. - 4 p.m. Call (405)-271-1931.

Resources for Patients & Families

Get fast access to a variety of OU Health resources and services in the Oklahoma City metro, Edmond and Tulsa that help you connect with your hospitalized loved ones, resolve problems and answer your healthcare questions.

  • Patient Portals – OU Health uses Epic MyChart.
  • Request Medical Records – Ask for a copy of your health information through one of the online patient portals
  • Pay My Bill – Pay your OU Health bills and learn more about options for online bill pay for Oklahoma City metro facilities or OU Health Physicians Tulsa facilities
  • Insurance – Call OU Health facilities and your OU Health Physicians clinics about accepting your insurance plan or policy
  • Financial Assistance Programs – See how to qualify for assistance when receiving emergency or other medically necessary care from OU Health hospitals
  • eHealth Library – Use this online resource to explore health topics affecting you and your loved ones. Children's Ehealth Library | Adult Ehealth Library
  • Send a Greeting – Send your hospitalized loved one a thoughtful e-card
  • Baby Photos – Get professional help to safely capture and share your newborn’s arrival
  • Pet Therapy – Connect with specially trained service animals to relieve stress, promote healing and improve quality of life when facing serious medical conditions
  • Patient Rights and Responsibilities – Review expectations for patients and families during your hospital stay and how you can find resolution for your concerns
  • Notice of Privacy Practices – View how the clinical partners within OU Health protect the privacy of health information for you and your loved ones

Oklahoma Children's Hospital OU Health Patients & Families

When your child becomes a patient at Oklahoma Children's Hospital OU Health, you and your family gain access to a wide range of top-quality services and support resources designed to make your experience as stress-free and convenient as possible. Your comfort and safety always take top priority. Learn more in Oklahoma Children's Hospital OU Health and our Family Resource Center, for even more helpful resources for patients and families.

OU Health Edmond Medical Center Patients & Families

While at OU Health Edmond Medical Center, you benefit from the comfort, compassion and convenience you’ll find here – just when you need it most. You and your loved ones will enjoy private rooms and generous visiting hours that support your healing.

Visiting Hours

Visit your loved ones throughout the day in most patient care units. The Visitor’s Entrance closes at 9 p.m. daily. Visitors remaining after 9 p.m. must enter and exit through the main hospital admissions entrance on Bryant Avenue.

Autumn Life Center Visiting Hours
3 p.m. to 5 p.m. Monday – Friday
2 p.m. to 4 p.m. weekends and holidays
For safety, children ages 14 and under are not allowed on the Autumn Life Center unit.

Amenities at OU Health Edmond Medical Center

During your stay or visit, you and your guests can take advantage of amenities such as:

  • ATM – In Main Hospital ER/Admitting Lobby, off Bryant Street; serviced by Citizens Bank of Edmond
  • At Your Request Room Service – On-demand room service from our excellent hospital cafeteria; choose your meal from customized menus for delivery to your room at any time; also available at a nominal fee for visitors to patient rooms
  • Cafeteria – Open Monday – Friday 7 a.m. until 1:30 p.m. and 5-6:30 p.m. and Saturday – Sunday 11 a.m. until 1:30 p.m. There is also a 24/7 micro marketing on the first floor.
  • Business Center – In Visitor’s Entrance Lobby – south hospital entrance off 2nd Street; access to internet, fax, printer
  • Gift Shop – Inside main hospital entrance; Monday – Friday 9 a.m. to 5 p.m.; wide variety of supplies from personal essentials and snacks to gifts for people of all ages; managed by hospital volunteers; all proceeds benefit scholarship funds to support local nursing students and other worthwhile causes
  • Support Groups and Health Education – Classes and groups held on a regular basis with a variety of topics; for information, check our calendar or call 405-844-5700

Patient Rights at OU Health

You have the right to present complaints regarding any area of your hospital stay or care within our health system. You can make these complaints, including reporting to regulatory agencies, without fear of retribution or concern that your care will be compromised.

If you need to contact our health system for access to services or to report a concern regarding patient rights or discrimination in access to services, please contact:

OU Health Ethics & Compliance

700 NE 13th St. Box 5., Oklahoma City, OK 73104
Phone: (833) 875-7677
Fax: (405) 271-3535
Online: www.ouhealth.ethicspoint.com Compliance@OUHealth.com

If you have a concern regarding an experience at OU Health and would like to file a complaint with our health system, please give us a call at (405) 271-8008 or if you would prefer to reach out via email, please send an email to letusknow@ouhealth.com. For questions or concerns related to billing, you can reach our representatives at 1-888-472-0040.

Emailed submissions should include the following information:

  • Your name or the patient's name if you are reaching out on someone else’s behalf
  • Patient birthday
  • Where within the healthcare system the patient was seen and date of visit
  • Summary of the issue assistance is needed for
  • Phone number that you can be reached at

If you would like to bypass our health system’s complaint system, you can contact:

Quality Improvement Organization (QIO):
Acentra
(833) 315-0636

Oklahoma State Department of Health
123 Robert S. Kerr Ave., Suite 1702
Oklahoma City, OK 73102
(405) 426-8470

The Joint Commission
Office of Quality and Patient Safety
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Phone: (fax only) (630) 792-5636
Online complaint form, using the “Report a Patient Safety Event” link in the “Action Center”

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office of Civil Rights Complaint Portal.

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
(800) 368-1019, (800) 537-7697 (TDD)
HHS complaint forms.