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Billing - OU Health

If your question was not featured below, please contact your local location for more information.

Billing Information

How do I make a payment?

For your convenience, our team will file your insurance claims for you. Payments, and/or payment arrangements for the estimated balance not covered by your insurance provider can be made in person at any of our locations. Credit cards and checks are accepted forms of payment.

If you have an OU Health MyChart account, you will be able to pay your bill online. MyChart has multiple payment options, including payment plans and visit auto pay.

If you do not have a MyChart account, you can pay as a guest. Go to Pay as Guest on the MyChart homepage. Enter the billing account number from the statement and account holder’s last name.

You can also mail the payment stub located on the bottom of page one of your statement along with your personal check, money order or credit card information in the pre-addressed envelope provided in your statement.

Oklahoma City metro OU Health patients
  • Oklahoma City billing phone number is 1-888-472-0040.

  • We accept major credit cards, travelers checks, money orders and personal checks. If you cannot pay your balance in full, contact us to make payment arrangements.

Hospital payment locations:

  • Oklahoma Children's Hospital OU Health, Admitting Cashier office, Second Floor
  • OU Health University of Oklahoma Medical Center, Admitting Cashier, First Floor, Main Lobby
  • OU Health Edmond Medical Center, Admitting, First Floor

*These offices are open Monday through Friday from 8 a.m. - 5:30 p.m. For your convenience, payments are also accepted in the Emergency Rooms 24 hours a day.

Payments can be mailed to:
OU Health
PO Box 248980
Oklahoma City, OK 73126

OU Health Physicians Tulsa patients
  • Tulsa Central Billing Office phone number is (918) 660-3650.
  • We will accept credit card payments over the phone.
  • Pay online online at www.paymydoctor.com. Will require information available on statement to create account.

Payments can be mailed to:
OU Health Physicians Tulsa
PO Box 268838
Oklahoma City, OK 73126-8838
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What is my balance?

Refer to page one of your most current billing statement or call OU Health Physicians in Oklahoma City at 1-888-472-0040 or in Tulsa at (918) 660-3650. If you have an OU Health MyChart account, you will also be able to pay view your bill online.
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I have insurance. Why am I getting a bill?

Many insurance plans include co-payments, co-insurance and deductibles that are the patient’s responsibility to pay. Once your insurance has processed a claim, you will be billed for any deductible/co-insurance amounts according to the Explanation of Benefits received from your insurance company. If you have questions regarding how your insurance company processed a claim, please contact your insurance carrier directly. If you have questions concerning your account balance after your insurance has considered your claim, call OU Health in Oklahoma City at 1-888-472-0040 or in Tulsa at (918) 660-3650.
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Has my insurance been filed?

Please refer to the detailed billing portion of your most current statement. You will find each date of service and charge itemized along with a notation that insurance has been filed. If you have a question regarding how your insurance is being processed, or to update your insurance information, please call OU Health Physicians in Oklahoma City at 1-888-472-0040 or in Tulsa at (918) 660-3650.
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Is my insurance information correct?

For questions regarding your insurance information, or to update your information, visit your OU Health MyChart account or call 1-888-472-0040. To ensure correct billing, always present your insurance card at the time services are rendered.

Currently OU Health Physicians Tulsa statements do not have insurance information available for review. If there are questions about insurance coverage for Tulsa patients, please call OU Health Physicians Tulsa Central Billing Office at (918) 660-3650.
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Will my insurance cover certain procedures/services?

Contact your insurance company or refer to your plan manual for details on covered services.

This estimator tool for Shoppable Services is applicable to all ambulatory services provided at OU Health clinic locations as well as Oklahoma Children's Hospital OU Health, OU Health Edmond Medical Center and OU Health University of Oklahoma Medical Center.

Estimate Your Hospital Bill Cost

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Can I make payment arrangements for my account?

Yes. Our representatives are ready to assist you setting up payment arrangement or reviewing your account for possible assistance through our Financial Assistance Program. Oklahoma City patients can reach our team at 1-888-472-0040, those who received treatment from OU Health Physicians in Tulsa should call (918) 660-3650.
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I have a concern about my patient care experience at OU Health, who can I talk to?

If you have a non-billing related concern regarding an experience at OU Health, please give us a call at (405) 271-8008 or if you would prefer to reach out via email, please send an email to letusknow@ouhealth.com.

Emailed submissions should include the following information:

  • Your name or the patient's name if you are reaching out on someone else’s behalf
  • Patient birthday
  • Where within the healthcare system the patient was seen and date of visit
  • Summary of the issue assistance is needed for
  • Phone number that you can be reached at

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Can other people get my account information or information about my diagnosis and services I have received?

Due to the federal privacy standards (referred to as HIPAA) we only release information to the patient or the guarantor listed on the account. Representatives will ask questions of each caller to ensure they are disclosing information to the appropriate person. Any information requested by a third party (such as for medical records) must be accompanied by a recent, HIPAA compliant release form signed and dated by the patient or patient’s legal representative.
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