Children's Patients & Families

When your child becomes a patient at Oklahoma Children's Hospital OU Health, you and your family gain access to a wide range of top-quality services and support resources designed to make your experience as stress-free and convenient as possible. Your comfort and safety always take top priority at Oklahoma Children's Hospital OU Health.

Visiting Hours

Oklahoma Children's Hospital OU Health is open for visitations daily 9 a.m. to 9:30 p.m.

Valet Parking

Free valet service during regular business hours at the main entrance of Oklahoma Children's Hospital OU Health.

Free Wi-Fi

Take advantage of free Wi-Fi throughout our facilities; network name OU GUEST.

Children’s Amenities

At Oklahoma Children's Hospital OU Health, you get the benefits of a whole hospital designed just for children. From specialized doctors, nurses and staff to the latest pediatric technology, equipment, treatments and procedures created specifically for small, growing bodies, as well as the family-centered approach to care, everything you find at Oklahoma Children's Hospital OU Health focuses on helping your child achieve the best possible outcomes. To learn more, talk with our social services or Child Life teams.

Private Patient Rooms

Your child’s private, colorful room offers expanded capacity so you can remain with them in comfort. During extended stays, feel free to decorate your child’s space with favorite items from home. Use your discretion when encouraging family members or friends to visit and for how long.

Family Resource Center

You and your loved ones can benefit from our commitment to family-centered care when you take advantage of the Family Resource Center at Oklahoma Children’s Hospital OU Health, open Monday through Friday, 10 a.m. – 6 p.m. Learn more about the Family Resource Center.

Ronald McDonald Family Room

Find a place of refuge within the hospital for yourself and your family while you stay with your child. The Ronald McDonald Family Room, a 2,000-square-foot area across from The Zone on the 6th Floor in Oklahoma Children's Hospital OU Health, offers a comfortable, welcoming environment with many home-like amenities such as:

• Kitchen
• Laundry with washers, dryers, detergent
• Showers
• Sleeping rooms for naps or overnight accommodations – For up to a three-night stay, ask your hospital social worker for a reservation referral
• Internet access
• Quiet room
• Reference books
• Seating area with television
• Monday through Friday – 8 a.m. to 7 p.m.
• Saturday – 9 a.m. to 1 p.m.
• Sunday – 1 p.m. to 5 p.m.

Operated by Ronald McDonald House Charities of Oklahoma City

More Local Lodging Options for Your Family

While dealing with your child’s illness, you might not think to find lodging for your family. If you or other family members need a place to stay in Oklahoma City, explore options offered by our local nonprofit partners. Talk with your OU Health social services team at (405) 271-4518.

Red Shelf Gift Shop

Located in the Children's Atrium, the gift shop has children's gifts, comfort items, candy, sodas, cards and more. Gifts can be ordered over the phone and delivered to patient rooms, along with flowers and balloons.
Current Hours of Operation: Monday - Friday, 9 a.m. - 4 p.m. Call (405)-271-1931.

Amazon Hub

Oklahoma Children’s Hospital OU Health is thrilled to announce the offering of Amazon Hub Lockers on-site! Amazon Hub Lockers are a secure, self-service kiosk allowing our patient families and team members to conveniently receive and return Amazon products while at the hospital.

Ermine, our new Amazon Hub Locker, is located outdoors on the east side of Oklahoma Children’s Hospital near the Presti Clubhouse and COVID-19 Testing (1T). The Hospital’s east entrance (shuttle drop-off) should be used to access the Locker. Ermine is accessible 24 hours, 7 days a week.

For more information, please find attached the Amazon Hub Locker guide with instructions on how to use the locker and FAQ. More information is also available at www.amazon.com/locker.

Resources for Patients & Families at Oklahoma Children's Hospital OU Health

As part of OU Health, Oklahoma Children's Hospital OU Health offers you the full spectrum of helpful resources you expect to find at major medical centers across the nation – all for the well-being of your child and family, and all right here, close to home.

Take advantage of special services at Oklahoma Children's Hospital OU Health that support you and your family during your child’s stay, such as:

• Child Life services for your hospitalized child – Compassionate care with entertaining and educational options to promote development and minimize family stress while helping your child cope and adjust to challenging circumstances
• It’s Your Visit [eBook] – Fun, friendly cartoon character Chipper shows your child what to expect while in the hospital
• The Zone – Play haven and learning space for your family and hospitalized child, supported by Garth Brooks & Troy Aikman’s Teammates for Kids Foundation, the Bob Moore family, Junior League of Oklahoma City, Children’s Hospital Volunteers and many more Oklahoma friends and families
• No Hit Zone – Guidelines to support a safe hospital environment for all
• Tips for parents – Information to ease your mind during potentially stressful times
• Walking grounds – Beautiful outdoor spaces all around the hospital campus where you and your family can enjoy the scenery, get some fresh air and relieve stress with the help of nature
• Art Project for 2019-2020 – Opportunity to find an engaging perspective on the language of hope and courage through an interactive project by Ginna Dowling, a contemporary printmaker, installation artist and visual storyteller; project inaugurates a robust new therapeutic arts program at Oklahoma Children's Hospital at OU Health

Explore the extensive OU Health resources for patients and families, including

• Dining options throughout our Oklahoma City campus
• eCard greetings for hospitalized loved ones
• eHealth online library with specific information about children’s health
• Financial assistance programs
• Insurance and billing with options for online bill pay
• Online patient portals with direct account access for medical records and more
• Pharmacy services

Find out more about OU Health and where to stay in Oklahoma City.

Patient Rights at OU Health

You have the right to present complaints regarding any area of your hospital stay or care within our health system. You can make these complaints, including reporting to regulatory agencies, without fear of retribution or concern that your care will be compromised.

If you need to contact our health system for access to services or to report a concern regarding patient rights or discrimination in access to services, please contact:

OU Health Ethics & Compliance

700 NE 13th St. Box 5., Oklahoma City, OK 73104
Phone: (833) 875-7677
Fax: (405) 271-3535
Online: www.ouhealth.ethicspoint.com Compliance@OUHealth.com

If you have a concern regarding an experience at OU Health and would like to file a complaint with our health system, please give us a call at (405) 271-8008 or if you would prefer to reach out via email, please send an email to letusknow@ouhealth.com. For questions or concerns related to billing, you can reach our representatives at 1-888-472-0040.

Emailed submissions should include the following information:

• Your name or the patient's name if you are reaching out on someone else’s behalf
• Patient birthday
• Where within the healthcare system the patient was seen and date of visit
• Summary of the issue assistance is needed for
• Phone number that you can be reached at

If you would like to bypass our health system’s complaint system, you can contact:

Quality Improvement Organization (QIO):
Acentra
(833) 315-0636

Oklahoma State Department of Health
123 Robert S. Kerr Ave., Suite 1702
Oklahoma City, OK 73102
(405) 426-8470

The Joint Commission
Office of Quality and Patient Safety
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Phone: (fax only) (630) 792-5636
Online complaint form, using the “Report a Patient Safety Event” link in the “Action Center”

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office of Civil Rights Complaint Portal.

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
(800) 368-1019, (800) 537-7697 (TDD)
HHS complaint forms.