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Patients & Families

Whenever you need top-quality healthcare in Oklahoma, rely on the experienced, compassionate experts at OU Health in Oklahoma City, Edmond, Tulsa and communities near you.

And if you find yourself in one of our hospitals or if you visit loved ones staying with us, you can trust that your safety, comfort and convenience take priority – easing your stress so you or your loved one can heal as quickly as possible.

Visiting Information for University of Oklahoma Medical Center

Daily 9 a.m. to 9:30 p.m. for unrestricted areas of University of Oklahoma Medical Center hospital; some limitations during COVID-19 pandemic and at other times or for special hospital units.

Valet Parking

Free valet service during regular business hours at the main entrances of University of Oklahoma Medical Center, The Children’s Hospital, OU Health Stephenson Cancer Center and the OU Health Physicians Building.

Free Wi-Fi

Take advantage of free Wi-Fi throughout our facilities; network name: OU GUEST

Pharmacy Services

Choose a pharmacy to fill your doctor’s prescriptions:

Dining at OU Health in Oklahoma City

When you visit the Oklahoma Health Center near downtown Oklahoma City, you can select from several dining options, including:

  • Healthy Hearth – Located in Stephenson Cancer Center; Provides nutritional, wholesome options; dining room and to-go service; hot entrées, salads, soups, sandwiches, burgers, pizza, desserts, breakfast, Starbucks coffee and other beverages; Healthy Hearth MENU (pdf)
    HOURS: 7:30 a.m. to 5 p.m. Monday – Friday
  • Kamp’s 1910 – Located in The Children’s Hospital Atrium; serves sandwiches, soups, salads, handmade bakery specialties, breakfast, children’s menu, specialty coffees and lattes, smoothies; Kamp’s Children’s Hospital Café MENU
  • Sooner Café – Located on the ground floor of University of Oklahoma Medical Center; large dining room, to-go service, inpatient dining service; serves hot entrées, deli, grill, salad bar, desserts, fresh-baked pastries, assorted treats; wide variety of beverages, Starbucks coffee, iced tea
    HOURS: 6 a.m. to 11:59 p.m. Mon – Fri; 6:30 a.m. to 10 p.m. Sat – Sun
  • The Children’s Hospital Cafeteria – Located in The Children’s Hospital; large dining room or to-go service; serves hot entrées, deli, grill, salad bar, innovation station where skilled chefs prepare specialty items by request, express items such as pizza by the slice, Starbucks coffee, iced tea; sandwiches on-the-go by Subway
    HOURS: 6 a.m. to 11:59 p.m. Mon – Fri; 6:30 a.m. to 10 p.m. Sat – Sun

Resources for Patients & Families

Get fast access to a variety of OU Health resources and services in the Oklahoma City metro, Edmond and Tulsa that help you connect with your hospitalized loved ones, resolve problems and answer your healthcare questions.

  • Patient Portals – Choose the clinic providers patient portal, the hospital-based services patient portal or Tulsa services patient portal or create your MyOUMedicine online account or your OU Physicians Tulsa online account
  • Request Medical Records – Ask for a copy of your health information through one of the online patient portals
  • Pay My Bill – Pay your OU Health bills and learn more about options for online bill pay for Oklahoma City metro facilities or OU Health Physicians Tulsa facilities
  • Insurance – Call OU Health facilities and your OU Health Physicians clinics about accepting your insurance plan or policy
  • Financial Assistance Programs – See how to qualify for assistance when receiving emergency or other medically necessary care from OU Health hospitals
  • eHealth Library – Use this online resource to explore health topics affecting you and your loved ones
  • Send a Greeting – Send your hospitalized loved one a thoughtful e-card
  • Baby Photos – Get professional help to safely capture and share your newborn’s arrival
  • Pet Therapy – Connect with specially trained service animals to relieve stress, promote healing and improve quality of life when facing serious medical conditions
  • Patient Rights and Responsibilities – Review expectations for patients and families during your hospital stay and how you can find resolution for your concerns
  • Healthcare Equality – Work with the Health Equality Coordinator to help support people in the LGBTQ community and their loved ones
  • Notice of Privacy Practices – View how the clinical partners within OU Health protect the privacy of health information for you and your loved ones

Oklahoma Children's Hospital at OU Health Patients & Families

When your child becomes a patient at Oklahoma Children's Hospital at OU Health, you and your family gain access to a wide range of top-quality services and support resources designed to make
your experience as stress-free and convenient as possible. Your comfort and safety
always take top priority at The Children’s Hospital. Learn more in Oklahoma Children's Hospital at OU Health.

OU Health Edmond Medical Center Patients & Families

While at OU Health Edmond Medical Center, you benefit from the comfort, compassion and convenience you’ll find here – just when you need it most. You and your loved ones will enjoy private rooms and generous visiting hours that support your healing.

Visiting Hours

Check in at the nurses’ station on each unit. There are limitations during COVID-19 pandemic to please keep in mind.

Visit your loved ones throughout the day in most patient care units. The Visitor’s Entrance closes at 9 p.m. daily. Visitors remaining after 9 p.m. must enter and exit through the main hospital admissions entrance on Bryant Avenue.

Autumn Life Center Visiting Hours
3 p.m. to 5 p.m. Monday – Friday
2 p.m. to 4 p.m. weekends and holidays
For safety, children ages 14 and under are not allowed on the Autumn Life Center unit.

Amenities at OU Health Edmond Medical Center

During your stay or visit, you and your guests can take advantage of amenities such as:

  • ATM – In Main Hospital ER/Admitting Lobby, off Bryant Street; serviced by Citizens Bank of Edmond
  • At Your Request Room Service – On-demand room service from our excellent hospital cafeteria; choose your meal from customized menus for delivery to your room at any time; also available at a nominal fee for visitors to patient rooms
  • Business Center – In Visitor’s Entrance Lobby – south hospital entrance off 2nd Street; access to internet, fax, printer
  • Gift Shop – Inside main hospital entrance; Monday – Friday 9 a.m. to 5 p.m.; wide variety of supplies from personal essentials and snacks to gifts for people of all ages; managed by hospital volunteers; all proceeds benefit OU Medical Center Edmond Auxiliary scholarship funds to support local nursing students and other worthwhile causes
  • Support Groups and Health Education – Classes and groups held on a regular basis with a variety of topics; for information, check our calendar or call 405-844-5700

Patient Rights @ OU Health

You have the right to present complaints regarding any area of your hospital stay or care. You can make these complaints, including reporting to regulatory agencies, without fear of retribution or concern that your care will be compromised. We will assist you in resolving any conflicts. We will assist you with filing a complaint with a regulatory agency. To file a complaint, please contact that department’s director.

If you would like to bypass the hospital’s complaint system, you can contact:

Oklahoma State Dept. of Health, Protective Health Services, 1000 NE 10th St., Oklahoma City, OK 73104; phone 405-271-6576

OR

The Joint Commission by using the “Report a Patient Safety Event” link in the “Action Center” on the home page of the website; by fax to 630-792-5636; by mail to Office of Quality and Patient Safety, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181.

Online Bill Pay

You may receive several bills for different treatments provided by OU Health entities, including University of Oklahoma Medical Center, OU Medical Center Reference Lab, The Children’s Hospital, OU Health Edmond Medical Center, Breast Health Network, Harold Hamm Diabetes Center, OU Health Physicians in Oklahoma City and Tulsa.

Pay my bill online