Patient Letter

August 13, 2022

Dear Patient,

Our records indicate that you and/or members of your family may be insured by UnitedHealthcare (UHC). If this is accurate, you have likely heard that OU Health and UHC have been in contract negotiations since November of 2021. Today, I want to share some exciting news with you. As of the end of the day, Friday, August 12, OU Health and UHC have come to a resolution. Additionally, UHC will retro-actively process the claims between 5/1/22 and 8/12/22 that would have been in-network. This is a tremendous relief to our patients and their families.

OU Health has worked tirelessly since November of 2021, to find a middle ground with UHC. The agreement between OU Health and UHC for our hospital and clinic facilities and services, which terminated on May 1, 2022, have now been reinstated. Your OU Health providers had not yet gone out of contract. Under the new agreement, your provider’s will remain under contract with UHC through at least July 31, 2024. OU Health and UHC also agreed to re-engage transplant services to the same level as prior to May 1, 2022.

With so many of our services not available anywhere else in the state, we are so pleased to be able to continue to care for our UHC-insured patients, so you can continue to receive services like cancer treatment or comprehensive children’s care.

Please know, OU Health’s commitment to you, our patient, never wavered, and we will continue to act in a manner that advances your best interests, with OU Health having no other agenda.

Thank you for your support.

Sincerely,

Richard P. Lofgren, MD
President and Chief Executive Officer
OU Health